First don’t login with gmail Second touch or click HELP NOW Third login using Gmail then click or touch next 2 phases Forth touch or click right up profile Fifth touch or click verify and go inside Sixth give you valid documents (Ex : license ID, National ID, Passport ) After doing this next you have to face recognition. After done that you have to wait little time then you download the app and login via gmail and go to the profile and change the password yourself.